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Patch Policies

Salon Policies & Etiquette

We would like for all of our clients to have the most comfortable, relaxing and safest experience possible.  It is for this reason we have put the following policies in place.  We appreciate your cooperation and understanding.

 

Appointments 
See our NO SHOW/LATE CANCEL policy.  Please be on time for all appointments as a courtesy to your service provider and clients who come after you.  We do understand that sometimes things come up and unforeseen things happen that may create an on time issue.  In the event this occurs please call the salon at 919-550-5390 to ensure that your service can still be provided or if rescheduling will be necessary (leave a voice message on this line).  Or, you may send a text message to 919-562-5440 (include your name and the date and time of your appointment)

 

New Clients need to arrive at the salon 15 minutes prior to their actual appointment time in order to fill out our "New Client Questionnaire" 

 

Cancellations and Rescheduling 
Please provide notification to your service provider at least 24 hours in advance of your appointment time if you are unable to keep your appointment.  Last minute cancellations and no-show appointments will be subject to full charge being due prior to future appointments being booked.  Please keep in mind that last minute appointments are difficult to replace with another client which results in loss of income for your provider.  

 

NO SHOW/LATE CANCEL POLICY:

  • All appointments will not require a credit card for reservation in order to schedule with us.
  • There is a 24 hour MINIMUM cancellation notice required.
  • No shows and late cancellations will be billed the full amount of the appointment just as if it were attended and provided.
  • No show/Late Cancel fees will be billed to the credit card on file at the time.
  • Cards are NOT billed at the time of reservation but ARE billed at the time of service or no show/late cancel.
  • Client has the option to use an alternate payment method at the time of the service when they arrive.
  • In the event an appointment is reserved with a Gift Certificate and ther eis a no show or late cancellation - gift certificate is marked as redeemed and is no longer available for use.
  • Groupon reservations that are either no shows or late cancellations - Groupon is marked as redeemed and Groupon is notified of the no show and/or late cancellation event - refunds will NOT be provided.  Groupon redemption number is required upon scheduling appointment.

 

Cell Phone Use In Salon
Please either turn your phones off or put them on vibrate while in the salon.  Use of cell phones in the salon is not only interfering with your service but it can be a distraction to other salon guests receiving services.  

 

Children In The Salon
Children must be supervised at all times.  Children are not permitted in the office or kitchen areas and may not be in any service area unless receiving a service.  This is a safety issue as well as a comfort issue for other salon guests.

 

Food
Food is not allowed in the salon service areas at any time.  This is a State Board of Cosmetic Arts ruling and NOT negotiable.   

 

Gift Certificates
Gift certificates are non-refundable, not redeemable for cash and cash will not be given in exchange for unused balances.  Gift Certificates purchased for "Combo" services must be used in ONE visit and may not be divided into separate appointments.  Gift Certificates are transferable.  Salon is not responsible for lost Gift Certificates.

 

Gratuities
Gratuities are not included in our pricing.  This is done at the discretion of each client.  Industry average is between 15%-20% of the regular retail cost of the service (prior to discounts, coupons or incentives).  

 

Gratuities may be added to credit card payments if you choose.  

 

There will be an automatic 18% gratuity added to parties (ex. Wedding Parties, Girls Night Out, parties of 4 or more, etc).  

 

Our staff greatly appreciates your generosity.

 

Groupon Offers
Groupon offers are for FIRST time salon clients only.  In an effort to also offer specials to our existing clients, we will honor the Groupon offer pricing to regular clients ONE time.  However, current clients who wish to use a Groupon Offer must contact their service provider prior to booking.

 

Payment 

If paying with a Credit Card, you may be asked to provide a photo ID (particularly if this is your first visit to the salon).

There is a $25 fee for all returned checks regardless of the reason for being returned.

 

Pedicures
Please be sure to wear, or bring with you, open toed shoes such as flip flops.  We do offer disposable pedicure slippers in the event you forget.

Certain medical conditions may dictate the process, type and service provider to be given.  It is very important to disclose any and all medical conditions prior to receiving your services.  Some pedicure services may not be available to all clients due to medical conditions.

We are not physicians and do not diagnose or treat medical conditions in the salon.  For this reason, clients who exhibit the following will be declined service and referred to a physician (not limited to): signs of athlete's foot, open sores/wounds, ingrown nails, signs of infection, signs of plantar's warts, etc.

 

Pricing
Prices are subject to change without notice.  We do our best to inform our clients ahead of time of any pending price changes.

 

Privacy 
Your privacy is very important to us.  At no time will your information be shared, sold, or given to a 3rd party.

 

Reception Area
For safety and security reasons, Reception Area is for salon staff only.  Please check out either in your provider's room or at the check-out counter.

Thank you for your understanding.  

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